Parcel delivery – what not to expect
October 31, 2011
We’ve had two deliveries over the last week. One good, one not so good. We thought we’d take you through them.
Delivery 1 – Fridge freezer
After the order was placed online we got a text to say the order had been confirmed and we’d get a phone call from the delivery company to arrange a date. We got the call the very next day and arranged the delivery for the day after. They said they couldn’t estimate the time of delivery at the moment but gave us a tracking number and a website where we could enter said number after 9pm the day before delivery. We did just that and got an estimated time within a two hour slot. The delivery arrived right in the middle of this slot – game on.
Delivery 2 - Bed
We ordered a bed online. We got email confirmation straight away. Four days later we got an email saying the order had been processed by sales and the lead time was two to three weeks. That’s ok we thought, after reading somewhere on the website it might take that long. After two weeks we were getting itchy feet so phoned the company. We waited on hold for 15 minutes and were told the bed was not in stock yet but we would get a call when it came in. At the three week mark we phoned again – “The bed isn’t in stock yet, we’ll give you a call when it comes in.” Four weeks have passed, we call again. “The bed isn’t in stock yet, we’ll give you a call when it comes in.” We get a call a few days later “Good news, the bed’s in stock, we’ll get our delivery courier to call you to arrange a delivery.” Four days later and no call. We phone back and are put through to the delivery company. “Yes, we have the bed we can deliver it a week on Tuesday.” “That’s 10 day away.” we say. “Yes, that’s the earliest we can do.” We are at seven weeks now and not very happy. We get an email from the delivery company stating the delivery date and a time slot of “7am to 7pm”. We have now hit The Rage. We phone them and after a lengthy discussion are told the driver will phone us one hour before the delivery so we can go out……he doesn’t phone, he puts a note through the door saying he had tried to deliver the bed. We phone the delivery company “Yes, sorry, the bed can be delivered tomorrow between 7am and 7pm”. Arrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrgh.
What Else: